Service Manager

Example: Resetting a Password Using the Run Web Service Quick Action

This example shows how to create a quick action that resets the Service Manager user password when a user submits a service request.

See Run Web Service Quick Action.

1.Create a Run Program connection within the Data Integration Wizard. See Using the Run Program for the Remote Host.

2.Create a request offering to reset a password, and publish it as a service request. See About Request Offerings and Working with Service Requests.

3.Create a quick action that is triggered by the service request to automatically reset the password. See Run Program Quick Action.

When the quick action is run against the selected employee record, Service Manager sends an email to the employee with the temporary password. The employee logs in using the temporary password, and then changes the password.

Define the Run Web Service quick action as follows:

•WSDL URL: $(ServerURL() + '/AdminUI/Services/ConfigServiceAPIProxy.asmx?wsdl')

•Service Name: ConfigServiceAPIProxy

•Operation Name: OneTimePasswordRequest

•UserName: $(LoginID)

•Email: $(PrimaryEmail)

Quick Action Settings to Reset a Password